Zendesk Support keyboard shortcuts

Start with these shortcuts

A focused selection from 30 documented actions. Switch to All to browse the reference.

Open Support HomeCtrlAltH
Open ticket viewsCtrlAltV
Open current ticketCtrlAltT
Open current requesterCtrlAltR
Search SupportCtrlAltF
Open advanced ticket searchCtrlAlt/
Create new ticketCtrlAltN
Next Support tabCtrlAltTab
Previous Support tabCtrlAltShiftTab
Open focused list itemEnter

Support navigation

Open Support Home

CtrlAltH

Ctrl+Alt+H · Ctrl+Opt+H

Open ticket views

CtrlAltV

Ctrl+Alt+V · Ctrl+Opt+V

Open current ticket

CtrlAltT

Ctrl+Alt+T · Ctrl+Opt+T

Open current requester

CtrlAltR

Ctrl+Alt+R · Ctrl+Opt+R

Search Support

CtrlAltF

Ctrl+Alt+F · Ctrl+Opt+F

Open advanced ticket search

CtrlAlt/

Ctrl+Alt+/ · Ctrl+Opt+/

Create new ticket

CtrlAltN

Ctrl+Alt+N · Ctrl+Opt+N

Next Support tab

CtrlAltTab

Ctrl+Alt+Tab · Ctrl+Opt+Tab

Previous Support tab

CtrlAltShiftTab

Ctrl+Alt+Shift+Tab · Ctrl+Opt+Shift+Tab

Ticket lists

Open focused list item

Enter

Enter

Select focused list item

Space

Space

Toggle list-item preview

x

Ticket panels

Open ticket reply box

CtrlAltC

Ctrl+Alt+C · Ctrl+Opt+C

Open ticket note box

CtrlAltX

Ctrl+Alt+X · Ctrl+Opt+X

Open ticket macro box

CtrlAltM

Ctrl+Alt+M · Ctrl+Opt+M

Toggle ticket apps panel

CtrlAltA

Ctrl+Alt+A · Ctrl+Opt+A

Toggle knowledge panel

CtrlAltK

Ctrl+Alt+K · Ctrl+Opt+K

Search knowledge from ticket

CtrlAltL

Ctrl+Alt+L · Ctrl+Opt+L

Submit ticket updates

Update ticket with current status

CtrlAltU

Ctrl+Alt+U · Ctrl+Opt+U

Update ticket as Open

CtrlAltO

Ctrl+Alt+O · Ctrl+Opt+O

Update ticket as Pending

CtrlAltP

Ctrl+Alt+P · Ctrl+Opt+P

Update ticket as On-hold

CtrlAltD

Ctrl+Alt+D · Ctrl+Opt+D

Update ticket as Solved

CtrlAltS

Ctrl+Alt+S · Ctrl+Opt+S

Comment composer

Insert inline comment image

CtrlM

Ctrl+M · Cmd+M

Create comment link

CtrlK

Ctrl+K · Cmd+K

Increase comment indent

Ctrl]

Ctrl+] · Cmd+]

Decrease comment indent

Ctrl[

Ctrl+[ · Cmd+[

Bold comment text

CtrlB

Ctrl+B · Cmd+B

Italic comment text

CtrlI

Ctrl+I · Cmd+I

Underline comment text

CtrlU

Ctrl+U · Cmd+U

FAQ

Which shortcuts are covered?

Reference from Zendesk’s undated official shortcut sheet. Confirm commands in Help > Keyboard shortcuts and enable them for your account. Workspace, features and local settings can change availability.

Which operating systems are included for Zendesk Support?

This reference includes shortcuts for Windows · macOS. Availability depends on the action and app version.

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